You will receive an e-mail when your order is ready and has been assigned the status ‘Processed’.
- If you selected ‘Pick-up at a Canon Service Point’ in your shopping basket, your order will be ready at the Canon Service desk when you receive the e-mail. You can collect the parcel during opening hours.
- If your order is shipped as a package via PostNL or DHL, you will receive the track and trace number by e-mail as soon as the order is out for shipment. You can track your order on the websites of the postal and delivery service. In most cases, you can expect it the next working day. Canon is not responsible for any delays.
- Readers are shipped as mail via PostNL without track and trace.