Yes, you can return your order within the statutory cooling-off period of 14 days after placing the order. This can be done by filling in the Return form (pdf, Dutch only at this moment) and sending it by email to the Canon Service Desk, within the set period of fourteen days after placing the order. As a consumer, you do have obligations when using what is known as the ‘right of withdrawal’. More information can be found in our General Terms and Conditions.
Items excluded from returns
Some items are produced specifically for you as soon as you order them. It may also be the case that ordering articles involves licence fees that have to be paid. For this reason, these products are excluded from the right of withdrawal as described in our General Terms and Conditions.
This concerns the following products/articles:
- Printed versions of learning resources, readers, work reports, as well as a download of a digital learning resource, reader, or eBook cannot be revoked once the download has started.
- Personalized documents: a document composed according to the ordering party's specifications.