At the moment there is a worldwide shortage of computer chips. This also has an impact on our print services within UM. It is expected that this situation will continue for at least the first six months of 2022.
We use so-called "smart toners" in all Canon multifunctionals. These give a timely signal when they are about to run out. This allows us to replace the toners in time, before a machine stops working. This monitoring function in the toners requires computer chips which are not currently available. For this reason, we now have to temporarily use toners without this "smart" functionality.
As a result, we can no longer predict when a toner will need to be replaced. It will therefore happen more often that a machine temporarily stops working due to an empty toner.
If a printer is stopped, there is almost always another machine nearby on which you can print. Each Canon multifunctional has a QR code that links to a list of all printer locations.
To minimize machine downtime, we will also check toners during our paper runs. Naturally, we will respond quickly if a machine reports an empty toner.